Frequently asked questions
Do I need to give you access to my mailbox?
No. We only see what you choose to forward — never your whole inbox. You set a forwarding rule in Gmail or Outlook to your personal ScaleFlow address. A direct Gmail/Outlook connection is coming soon, and even then you decide what we see.
My country already has e-invoicing. Why do I need you?
The e-invoicing system brings in local invoices. We bring in everything else — foreign suppliers, receipts, card payments — and check that every payment has a document.
I use Xero. Does it connect?
Yes. We find the receipt for every Xero bank transaction that has no document and prepare it for reconciliation.
Do I need a credit card for the trial?
No. The trial is free for 30 days and needs no card, so there is nothing to cancel if you don’t continue.
Who do you contact about missing invoices?
You decide. By default we remind you on WhatsApp or e-mail. If you save a supplier’s e-mail or WhatsApp number, we ask the supplier directly, in their language.
What happens if I cancel?
You can export all your documents at any time. Cancelling takes one click.