Frequently asked questions
Do I need to give you access to my mailbox?
No. We only see what you choose to forward — never your whole inbox. You set a forwarding rule in Gmail or Outlook to your personal ScaleFlow address. A direct Gmail/Outlook connection is coming soon, and even then you decide what we see.
What is an allocation number and why does it matter?
Since 1 June 2026, a tax invoice above ₪5,000 before VAT needs an allocation number from the Israel Tax Authority. Without a valid one, its VAT can’t be deducted. We check every such invoice and, if the number is missing, ask the supplier for a corrected invoice.
Which software does my accountant get the files for?
Excel and PDF for any software, plus an import file for Hashavshevet.
Do I need a credit card for the trial?
No. The trial is free for 30 days and needs no card, so there is nothing to cancel if you don’t continue.
Who do you contact about missing invoices?
You decide. By default we remind you on WhatsApp or e-mail. If you save a supplier’s e-mail or WhatsApp number, we ask the supplier directly, in their language.
What happens if I cancel?
You can export all your documents at any time. Cancelling takes one click.